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Maria's dental emergency

Maria had been experiencing toothache - enduring 6 weeks of pain, reaching the point where she could no longer eat. At this point Maria booked an emergency appointment with us at Envisage Dental Basingstoke. She called the clinic first thing in the morning and we booked her in within a few hours to see the dentist.

What we did

We saw Maria as soon as we could. Although our dentists are booked up well in advance we always leave a few appointments each day for the unforeseen emergency. When Maria came in, we took time to understand the problem and then used a digital X-Ray to help diagnose the issue as well as examine the tooth and surrounding areas carefully.

Outcome

The X-Ray showed Maria had an infection. Our dentist prescribed a course of antibiotics and invited Maria back a week later to ensure the problem had been resolved.

What did Maria say?

"I have been going to Envisage Dental Basingstoke for over 25 years and I wouldn't consider changing to another clinic as I am always happy with service. I always get a warm and friendly welcome from all the team. I felt a few twinges with my tooth a while ago, but this had developed to the point where my mouth was swollen and I was in so much pain that I couldn’t eat. I was so relieved when I called the practice and they said they could see me the same day! The experience was actually fine, brilliant! My dentist gave me a course of antibiotics and I made a review appointment to see her a week later. I felt things had improved and she examined the area to check that was the case and the infection had gone. I am now totally out of pain and booked in for my 6 month Dental health review and with the hygienist too!"

What to do in an Emergency

Don’t allow any dental discomfort to develop… Call us on 01256 461888 immediately and seek advice. We will always try to offer advice over the phone wherever possible until you are able to come see us at Envisage Dental Basingstoke.

Patient Reviews

People are talking about us

The biggest complement we receive is when our patients refer their friends and family to Envisage Dental Basingstoke. In fact, we have built much of our practice on these valued, trusted recommendations over the years. Read our reviews to hear why our patients are recommending us…

Patient reviews

690 Reviews

5.0

29th November 2024

Amanda and Emma are excellent at their jobs and are the reason I stay with Envisage

27th November 2024

The surgery responded immediately and met my needs

26th November 2024

The staff although we miss Ria

24th November 2024

based on the number of years that I have been a patient at this practice I would recommend it to anyone.

23rd November 2024

Everyone is so friendly, Kylie on reception is so friendly and helpful, Emma my dentist is also friendly, professional and caring,and her nurse,the environment is clean and inviting.

20th November 2024

I have always been pleased with the treatment I have had at the dental practice.

20th November 2024

Very thorough and professional.

17th November 2024

Fantastic service and friendly and helpful team of staff

16th November 2024

Amanda the hygienist is fantastic, very knowledgeable and patient with me as I’m a nervous patient

15th November 2024

Emma is a great dentist

14th November 2024

The staff were welcoming and friendly, putting my 4 year old daughter at ease and making it a very positive experience for her. Many thanks.

13th November 2024

I always feel comfortable and relaxed. The care I receive from Emma and Amanda is great. Highly recommended.

10th November 2024

Everything went fine.NB On this urvey the Hygienist does not have a nurse so question does not have a N/A box.

3rd November 2024

Friendly and informative staff, made to feel at ease and very welcoming. All the steps/instructions were explained carefully and all questions answered.

25th October 2024

I had an out of sequence request re tooth ache and the surgery was able to respond same day

25th October 2024

I am an extremely nervous patient and the staff made me feel at ease as soon as I walked through the door. My dentist explained everything to me as it was happening and it made the whole process far less stressful than I was expecting.

23rd October 2024

Treated respectfully, my concerns were listened to, nurse and Dentist were cheerful and smiled at me, The numbing injection was undertaken so carefully I hardly felt it. The treatment was undertaken with attention to detail and I felt reassured that everyone had done their best to help me.

23rd October 2024

Everything was great. No negative comments. Amanda is always extremely professional and friendly.

23rd October 2024

Friendly, efficient, professional staff who explain things well and make practical suggestions

16th October 2024

Lovely welcoming reception staff, the dentist is always friendly and knowledgeable and answered my questions with guidance and experience. My hygienists is always wonderful. I used to dread going to the dentist and I don’t feel like that anymore thanks to the great team.

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